FAQ

What is the refund timetable?

Applicable procedure - Outcome-based outcome: Approved refunds are issued back to the order's original payment source in 5-10 business days.

Where can I find safe-use information?

Service approach - Consistent explanation: No. Product construction varies, so each item's own care and safety directions must be followed.

May I return an eligible product without giving a reason?

How we apply this - Clear requirement: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

What happens if I request cancellation after shipment?

Customer standard - Store-specific summary: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

What delivery schedule should I expect?

What this means - Consistent approach: Orders generally spend 1-2 business days in fulfillment and another 4-6 business days with the carrier.

How can I follow my shipment?

Customer-facing rule - Plain-language commitment: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

Where can I send an order question?

Direct guidance - Transaction-focused approach: Email support@gocontigopace.shop or call 870-318-1288 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Is shipping available outside the United States?

Store process - Reliable process: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

Customer service contact

Customer information - Reliable requirement: gocontigo provides customer support using the verified business information that follows.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigopace.shop

Phone: 870-318-1288

Physical and return address: 4941 B St, Little Rock, Arkansas, 72205, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).