Refund Policy

Policy explanation - Documented protection: A delivered order from gocontigo remains eligible for a no-reason return or an exchange during the following 30 days.

Refund method and timing

What to expect - Customer-ready practice: A completed return is refunded to its original payment source within 5-10 business days once approval and processing are finished.

Return destination

4941 B St, Little Rock, Arkansas, 72205, United States

Return shipping responsibility

What to expect - Measured outcome: gocontigo pays the approved return-shipping cost for both no-reason returns and returns caused by damage, defects, incorrect items, or missing items.

Return eligibility

Direct guidance - Transaction-focused practice: Please retain the order confirmation and included pieces, because both are used when reviewing a request submitted during the 30-day period.

Policy in practice - Reliable requirement: The no-reason option does not cover custom-made merchandise, clearance or Final Sale items, gift cards, or intimate and hygiene-sensitive goods once opened.

Customer reference - Current application: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.

Cancellation before shipment

Important context - Customer-ready standard: Cancellation is possible only before shipment; afterward, the customer may rely on the applicable provisions of this Refund Policy.

Exchange requests

Practical application - Transaction-focused information: Customers may choose an exchange instead of a refund during the eligibility period, provided the replacement is available.

Customer service contact

Direct guidance - Direct application: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigopace.shop

Phone: 870-318-1288

Physical and return address: 4941 B St, Little Rock, Arkansas, 72205, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).